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Privacy and Security Statement

Gamania CloudForce Co., Ltd.. (hereinafter referred to as "Gamania CloudForce" or "the Company") fully understands the importance you place on the security of your personal data. We are committed to protecting your privacy and complying with the Personal Data Protection Act of the Republic of China (hereinafter referred to as the "PDPA") and other related regulations. This Privacy and Security Statement explains how we collect, process, use, store, and protect your personal data when you use our websites and services. Note: Services are not available to citizens of EU member states. If you do not declare otherwise, we will assume you are not an EU citizen and will provide you with services.

Scope of Application

This statement applies whenever you access our websites or use our services through mobile devices or other electronic devices. If you continue using our services after any amendments to this statement, it means you have read, understood, and agreed to the updated terms.

If you refuse to provide identifiable information, you may still browse our website, but certain services requiring personal data may be unavailable (e.g., we may not be able to contact you when needed).

This statement does not apply to websites or services not managed by the Company. When you link to partner websites via our services, their privacy policies apply instead. We are not responsible for their content or security.

Personal Data Protection Mechanisms

Personal Data Protection Policy:

  • • The Company has established a personal data management organization and clearly defined related responsibilities.
  • • We have set up processes for identifying and managing personal data collection, processing, and usage, including regularly perform risk management operations and appropriate maintenance.
  • • Regulations for personal data and information security management have been implemented.
  • • We ensure that our personal data operations comply with legal and contractual requirements.
  • • Data operations are conducted based on necessity, relevance, and minimization principles, ensuring accuracy and timely updates.
  • • Cross-border data transfers are managed according to legal requirements.
  • • Mechanisms are established to handle rights requests, complaints, legal claims, and damage compensation related to personal data. The Company respects the rights of the parties to query, read, provide copies, supplement, correct, stop processing or use, delete and access data, ensures fair, equitable, legal and transparent data processing methods and provides necessary information to inform the parties.
  • • Incident prevention, notification, and response mechanisms have been established.
  • • Regular audits of personal data management ensure the operation of the Company's privacy protection management system and the integrity of relevant records and track data that must be kept for personal data related measures.
  • • We continuously maintain and improve our personal data management system.

Purpose of Personal Data Collection

We collect, process, and use your personal data legally and within the scope of:

  • • Marketing
  • • Consumer and client management and services
  • • Legitimate business transactions involving personal data
  • • Consumer protection; Surveys, statistics, and research analysis
  • • IT and information services
  • • IT and database management
  • • Information security management
  • • Membership management

Personal Data refers to information that directly or indirectly identifies a natural person, including but not limited to paper documents, voice records, and digital data.

Categories of Personal Data Collected

  • • C001 Personal identifiers: Name, address, phone number, email address, location, preferred language, ID number, login account name, photos, signatures, etc.
  • • C002 Financial identifiers: Bank account numbers, credit/debit card numbers, expiration dates, e-payment information, billing addresses, etc.
  • • C011 Personal descriptions: Gender, birth date, birthplace, nationality.
  • • C035 Leisure activities and interests: Preferences regarding cloud services or services provided by us.
  • • Other: Device and technical information when using our website, apps, or social media platforms, including IP address, cookies, telecom operator, OS, and platform.

Methods of Collecting Personal Data

  • • Information you provide when using our websites, apps, or services (e.g., applying for cloud service consultation or public cloud trial access).
  • • Information provided during communication with us, including correspondence and communication content.
  • • Browsing activity and usage patterns collected via cookies or similar technologies.
  • • Records from interactions with our staff, complaint details, call recordings, online chats, emails, postal communications, lost property search, marketing activities, surveys, social media messages, comments, posts, and feedback.

Period, Region, Recipients, and Methods of Personal Data Use

  • • Period: From the date you accept our services until the date you request us to cease collecting, processing, using, or deleting your data.
  • • Region: Limited to Taiwan unless cross-border transfer is required, in which case we ensure legal compliance and adequate protection, and will only proceed after complying with the relevant laws and regulations of Taiwan, the European Union or the country of transfer.
  • • Recipients: We will not share your personally identifiable information (e.g., name, email address, etc., which can be used to contact you or confirm your identity) to other organizations or individuals without your consent, except:
    • ◦ For fulfilling obligations with you
    • ◦ Responding to legal requirements (e.g., judicial investigations)
    • ◦ Assisting authorities during lawful procedures
    • ◦ Contractual obligations (e.g., logistics, marketing, payments, IT support)
    • ◦ Emergency purposes (life, injury, property protection)
    • ◦ Public interest maintenance
    • ◦ When necessary to identify, contact, or take legal action against individuals violating our terms or harming our rights or others
  • • Methods: We use both automated and manual operations on your personal data, including collection, recording, structuring, storage, modification, and retrieval, etc. The Company will only retain your personal data to a limited extent under the premise of legal requirements, fulfilling the contract and providing you with services.
  • Anonymization or Pseudonymization: We prioritize these techniques. Unless we obtain your written consent or fulfill the contractual obligations of both parties, we will not use your identifiable personal data to perform any fully automated analysis or predict individual behavior; if we use anonymized data for statistical purposes, such data will be stored separately from the personal data you provide and will be kept strictly confidential.
  • Automated Decision-Making or Profiling: We will seek your written consent before using your data for automated decision-making or profiling. The Company will take appropriate measures to protect your rights and information security before processing.

Roles in Personal Data Processing

Depending on the business context, the Company acts as both a Data Controller and a Data Processor.

Sharing and Disclosure of Personal Data

With your consent, and within legal limits, we may share your data with selected third parties while maintaining proper records.

Protection and Storage of Personal Data

We adopt reasonable technical and administrative measures to protect your personal data from unauthorized access, use, disclosure, or destruction, complying with PDPA, regulator requirements, and international standards.

Data will be retained for the necessary period to achieve the purposes of collection, for the Company's legitimate interests or service purposes, and according to applicable laws and regulations, as well as for the following periods:

  • • Necessary periods for specific purposes
  • • Business operation periods
  • • Contractually agreed periods
  • • Legally required periods
  • • Periods related to government or judicial investigations or proceedings

Once the retention period expires or the purpose is fulfilled, we will securely delete or destroy your data.

Your Rights

You have the following rights regarding your personal data:

  • • Request copies
  • • Request correction or supplementation
  • • Request deletion (with exceptions)
  • • Request access or inspection
  • • Request restriction of processing
  • • Withdraw consent
  • • Request data portability (where applicable)
  • • Object to marketing use
  • • File complaints with authorities

Exceptions to deletion include legal obligations or ongoing legal proceedings.

To exercise your rights, please provide:

  • Your name
  • Details of your privacy request
  • Authorization proof if applying on behalf of others (e.g., legal guardianship documents)

Cross-Border Transmission, Storage, and Processing

We are based in Taipei, Taiwan. Your data may be transferred to and stored at our facilities or authorized third parties abroad. We ensure that all international transfers comply with legal requirements.

If the Company transfers data to countries or jurisdictions that cannot guarantee a similar level of security protection, we will strengthen information security measures and implement other appropriate security measures, and require the receiving party to fulfill information security and personal data protection obligations equivalent to those of the Company.

Use Beyond Original Purposes

If we intend to use your personal data for new purposes not stated in this document, we will inform you beforehand, ensure legal basis, and obtain your consent if necessary.

Governing Law and Jurisdiction

This statement shall be governed by the laws of the Republic of China (Taiwan). Any disputes shall fall under the jurisdiction of the Taipei District Court as the court of first instance.

Updates to This Privacy and Security Statement

We may review and update this statement from time to time. We recommend checking it periodically for the latest information.

In the event of any discrepancy or conflict between the English and Chinese versions of this statement, the Chinese version shall prevail.

Contact Information

If you have any questions, suggestions, or wish to exercise your rights regarding personal data, please contact us in any of the following ways. We will answer your calls on weekdays from 9:00 a.m. to 6:00 p.m. from Monday to Friday. You can contact us by email at other times:

  • • Organization: Gamania CloudForce Co., Ltd.
  • • Address: 111 Ruihu Street, Neihu District, Taipei City 114, Taiwan
  • • Phone: (02) 2658-2220
  • • DPO Contact Email: DPO@cloudforce.gamania.com